dxwin's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data security practices.
1. Introduction and Scope
dxwin is a secure and reliable online gaming platform operated for users in Bangladesh. By visiting our website dxwin.cam, creating an account, or using any of our services, you agree to this privacy policy.
This privacy policy is intended to inform you about what types of personal information dxwin collects, why it is collected, how it is used, and under what circumstances it may be shared with third parties. We respect your privacy and are always committed to keeping your information secure.
This policy applies to all dxwin services, including our website, mobile platform, live chat support, and email communications. If you have any questions, please contact us at [email protected].
1.1 Definitions
- Personal Information: Any information that can directly or indirectly identify you — such as your name, email, phone number, or financial transaction details.
- Processing: Any operation performed on data, including collection, storage, modification, use, disclosure, or deletion.
- Data Controller: dxwin — the entity that determines the purposes and methods of processing your personal information.
2. What Information We Collect
dxwin collects information from various sources — primarily what you provide directly and information generated automatically while you use our platform.
2.1 Information You Provide Directly
When creating an account, we collect your full name, date of birth, email address, mobile number, and password. A national identity card or other document may also be required for age verification.
When making deposits or withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, the necessary transaction-related information is collected.
When you contact support via live chat or email, your messages and conversation history are stored.
As part of the KYC process, identity documents, proof of address, and other compliance-related documents may be collected.
2.2 Automatically Collected Information
The following information may be collected automatically when you use the dxwin platform:
- IP address and device type
- Browser version and operating system
- Date and time of website visits
- Pages you viewed and time spent on them
- Game session data, betting history, and account activity
- Information collected through cookies and similar tracking technologies
3. Purpose of Using Your Information
dxwin uses your personal information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Activating gaming services and bonus offers
- Resolving technical issues and providing support
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Conducting anti-financial fraud and anti-money laundering (AML) operations
- Ensuring platform integrity and fair gaming
- Fulfilling legal obligations
3.3 Communication and Personalization
- Sending important notifications related to your account, transactions, and security
- Informing you about relevant promotional offers and bonuses (with your consent)
- Personalizing your gaming experience based on your preferences
3.4 Responsible Gaming
By monitoring your gaming patterns, we provide responsible gaming tools — such as deposit limits and self-exclusion options. Visit our Responsible Gaming page to learn more.
4. Sharing Information with Third Parties
dxwin does not sell your personal information. It may be shared with third parties only in the following limited circumstances:
4.1 Service Provider Partners
Trusted technology and payment providers we work with — such as payment gateways, IT infrastructure providers, and game content providers — may receive certain information to deliver the necessary services. These partners are required to follow our guidelines and privacy standards.
4.2 Legal Obligations
We may be required to disclose your information under a court order, a lawful request from law enforcement, or applicable law.
4.3 Corporate Changes
In the event of a business restructuring, merger, or acquisition, your information may be transferred. You will be informed in advance in such cases.
4.4 With Your Consent
For any purpose beyond those described above, we will obtain your explicit consent before sharing your information.
5. Cookies and Tracking Technologies
The dxwin website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
5.1 Types of Cookies
- Essential Cookies: These are necessary to maintain your login state and ensure secure transactions. Disabling these cookies will prevent the platform from working correctly.
- Functional Cookies: Used to remember your language preferences, login details, and other settings.
- Analytical Cookies: Collect statistics about website usage to help us improve our services.
- Marketing Cookies: Used to display relevant advertisements and promotional offers (only with your consent).
5.2 Cookie Controls
You can delete or block cookies at any time by changing your browser settings. However, blocking essential cookies may disrupt some key functions of the platform.
6. Security of Your Information
dxwin uses industry-standard technology and processes to keep your personal information secure. Our security measures include:
- Use of SSL/TLS encryption for all data transfers
- Strong encryption methods for storing sensitive information
- Two-factor authentication option for account access
- Regular security audits and risk assessments
- Restricted staff access — only authorized personnel can access the information they need
- Round-the-clock system monitoring and detection of unusual activity
No method on the internet is entirely foolproof. Use a strong password for your account security and never share your login details with anyone.
7. Data Retention Period
We retain your personal information only for as long as necessary. The following factors are considered when determining retention periods:
- Active Accounts: For the entire duration the account remains active.
- Financial Transaction Records: For the period required by legal and regulatory obligations.
- Closed Accounts: Certain information may be retained for a specified period after account closure to meet legal obligations.
- Marketing Communications: Marketing data is deleted immediately upon opt-out.
Once the legitimate retention period expires, your information is securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information:
You have the right to know what information we hold about you and to receive a copy of it.
You can request correction of any inaccurate or incomplete information in your records.
In certain circumstances, you can request that your personal information be deleted.
In some cases, you can request that the processing of your information be temporarily suspended.
You can object to the use of your information for specific purposes, particularly for marketing communications.
You can request the information held about you in a structured format and ask for it to be transferred to another platform.
To exercise any of the rights above, email us at [email protected]. We will respond to your request within 30 business days.
9. Privacy of Minors
dxwin provides services only to those aged 21 or above. We do not knowingly collect any information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our services, please notify us at [email protected].
10. Changes to This Policy
dxwin may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly.
To request a previous version of this policy, contact us at [email protected].
Your Information, Our Responsibility
Every piece of your information on dxwin is protected with SSL encryption. We never sell your data — that is our commitment.
All data transfers are fully encrypted.
Your information is never sold to third parties.
We are always ready to answer any privacy-related questions.
11. Contact Us
If you have any questions, complaints, or requests regarding this privacy policy, please reach out to us through the following:
[email protected] — We usually reply within business days.
Contact us directly in Bengali via our website's live chat — 24 hours, 7 days.
To learn more, visit our About Us page, Terms & Conditions, and FAQ page.