dxwin Terms and Conditions Rules of Use and Policy

Section 1

General Provisions and Definitions

Last Updated: 1 January 2026

These Terms and Conditions ("Terms") govern the use of the dxwin platform ("Platform") and all services connected to it. By creating an account or using any service through the dxwin website or mobile application, you are considered to have fully read, understood and accepted these Terms.

1.1 Definitions

The key terms used in these Terms are defined as follows:

"Platform" — The dxwin website (dxwin.cam) and all related digital services.
"User" or "Member" — Any person who holds a registered account on dxwin.
"Service" — Online gaming, betting and related activities provided through the Platform.
"Account Balance" — The total amount of funds held in a member's account.
"Bonus Funds" — Money granted under a promotional offer that can only be withdrawn after specific conditions are met.
"Wagering Requirement" — The minimum number of times bonus funds must be bet before a withdrawal can be made.

1.2 Applicability of Terms

These Terms apply to all services on the Platform, promotional offers, VIP programmes and support services. Our Privacy Policy and Responsible Gaming Policy must also be read alongside these Terms — both are considered part of these Terms.

Important: These Terms may be changed at any time. Continuing to use the Platform after any change takes effect will be treated as acceptance of the updated Terms.

Section 2

Account Registration and Eligibility

2.1 Registration Requirements

To create an account on dxwin, a user must meet the following eligibility requirements:

Must be at least 21 years of age.
Must provide accurate and truthful personal information at the time of registration.
Each person may create only one account.
A valid and active email address is required to register an account.
A valid and active mobile number must be provided.

2.2 Single Account Policy

Only one account is permitted per person, household or device. If a single person operates multiple accounts, all accounts will be closed and the associated balances may be forfeited.

2.3 Account Security

It is your responsibility to keep your account username and password completely confidential. Any unauthorised use of your account must be reported to our support team immediately. dxwin will not be held responsible for unauthorised access by third parties.

Creating or operating an account on behalf of or for another person is strictly prohibited. Accounts are non-transferable.

Section 3

Age Verification and Identity Confirmation

3.1 Age Verification Requirement

dxwin is for persons aged 21 and above only. At the time of account registration or at any point afterwards, we may request a government-issued identity document (National ID card, passport or driving licence) as proof of age. Failure to provide proof may result in account suspension.

3.2 KYC (Identity Verification) Process

To ensure financial security, dxwin may carry out identity verification (Know Your Customer — KYC) in the following circumstances:

At the time of a first withdrawal request.
For unusual or large-value transactions.
Where there are inconsistencies in account information.
In any suspicious activity relating to security.

Withdrawal requests may not be processed until KYC is completed.

All identity document information you provide is secured through SSL encryption and is not shared with any third party — in accordance with our Privacy Policy.

Section 4

Deposits, Withdrawals and Payment Policy

4.1 Deposit Rules

The following payment methods may be used to deposit funds on dxwin: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100 for all methods.

Deposit transactions are generally credited to the account instantly. If there is a delay due to a technical issue, please contact our live chat support.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

The minimum withdrawal amount is ৳800.
Withdrawals will only be processed to the same payment method used for the deposit.
Withdrawals are generally completed within 10 to 45 minutes.
Withdrawals may be on hold if KYC verification has not been completed.
Withdrawals may be restricted if there are active bonus wagering requirements on the account.

Payment Method	Minimum deposit	Minimum withdrawal	Withdrawal Time
bKash	৳100	৳800	10–45 minutes
Nagad	৳100	৳800	10–45 minutes
Rocket	৳100	৳800	10–45 minutes
Upay	৳100	৳800	10–45 minutes
Bank Transfer	৳100	৳800	10–45 minutes

4.3 Anti-Money Laundering

dxwin is committed to preventing money laundering. If unusual transactions are detected, the account will be subject to investigation. Proof of the source of funds may be requested.

Section 5

Bonuses and Promotional Offers

5.1 Welcome Bonus

dxwin offers new members a 100% first-deposit bonus of up to ৳10,000. The wagering requirement for this bonus is 10x, meaning the total bonus amount must be wagered ten times before the bonus funds can be withdrawn.

5.2 Bonus Terms of Use

Each member will receive the welcome bonus once only.
The wagering requirement must be met within a set period from the date the bonus funds are received.
Bonus funds cannot be withdrawn from the account before the wagering requirement is met.
If multiple accounts are used to claim bonuses, all accounts will be closed.
dxwin reserves the right to cancel or modify any bonus at any time.

5.3 VIP Programme

The dxwin VIP programme has three tiers: Bronze, Silver and Gold. Members can advance to higher tiers based on their regular gaming activity.

Bronze: Up to 0.3% cashback per week.
Silver: Up to 0.7% cashback per week.
Gold: Up to 1.0% cashback per week.

VIP benefits apply to active members only. VIP tier status may be reviewed if a member is inactive for a set period.

Bonus abuse is strictly prohibited. If a suspicious pattern is detected, the bonus will be cancelled and the account will be investigated.

Section 6

Gaming Rules and Fair Play

6.1 Game Rules

Each game has its own rules, which are displayed on the relevant screen during play. It is your responsibility to read the rules of the relevant game before you start playing.

6.2 System Error Policy

If a game result is abnormal due to a technical fault or software issue, dxwin reserves the right to void that round. Bets from voided rounds will be returned to the account.

6.3 Fair Play Assurance

dxwin is committed to ensuring fair play. The games on our platform are developed by reputable software providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi and other verified organisations.

6.4 Betting Limits

Minimum and maximum betting limits are set for each game and market. These limits are displayed in the game interface. dxwin reserves the right to set specific limits for individual accounts where necessary.

Section 7

Prohibited Activities

The following activities are strictly prohibited on the dxwin platform:

7.1 Account-Related Prohibited Activities

Creating or operating multiple accounts.
Creating an account with false or incomplete information.
Operating an account using another person's identity.
Selling, transferring or renting an account.

7.2 Gaming-Related Prohibited Activities

Playing games using automated bots or software.
Collusion or any form of fraudulent activity.
Taking advantage of any bug or flaw in a game or the system.
Deliberately attempting to influence the outcome of a game.

7.3 Prohibited Financial Activities

Money laundering or transactions involving illegal funds.
Chargebacks or payment fraud.
Abuse of the bonus system.
Making deposits or withdrawals using another person's payment method.

Involvement in any of the prohibited activities listed above will result in immediate account closure, and the associated balance may be forfeited.

Section 8

Account Suspension and Closure

8.1 Account Suspension by dxwin

dxwin may immediately suspend or close any account under the following circumstances:

Violation of any provision of these Terms and Conditions.
Failure to complete KYC verification.
Evidence of suspicious or fraudulent activity.
Failure to pass age verification.
When required for legal or regulatory reasons.

8.2 Account Closure by the Member

Any member may close their account at any time. Before closing the account, all bonus wagering requirements must be completed and any remaining balance must be withdrawn.

8.3 Inactive Accounts

An account may be marked as inactive if there have been no transactions for an extended period (12 months or more). A maintenance fee may apply to inactive accounts, and the member will be notified in advance by email.

Section 9

Responsible Gaming and Self-Restrictions

dxwin firmly believes in responsible gaming. We are committed to the financial and mental well-being of our members.

9.1 Self-Set Limits

Members can set the following limits on their own account:

Daily Deposit Limit — The maximum amount that can be deposited each day.
Weekly Loss Limit — The maximum amount that can be lost in a week.
Gaming Time Limit — How long you can play per day or per week.

9.2 Self-Exclusion

A member may choose to self-exclude from the platform temporarily (7 days to 6 months) or permanently. Creating a new account is not permitted while self-exclusion is active.

9.3 Sources of Help

If you need professional support regarding gaming addiction, please contact our support team. For more information, visit our Responsible Gaming page.

Gambling is for entertainment, not a way to solve financial problems. Only play with money that you can afford to lose without affecting your daily life.

Section 10

Privacy and Data Protection

dxwin gives the highest priority to the protection of your personal information. Our detailed policy on data collection, use, and protection is described in our Privacy Policy.

10.1 Data Collection

For the purposes of registration and service delivery, we collect your name, address, date of birth, contact information, and payment-related details. This information is not shared with any unauthorised third parties.

10.2 Use of Cookies

Our website uses cookies to improve the user experience and ensure service quality. Cookies can be managed by changing your browser settings, though doing so may limit some services.

10.3 SSL Encryption

All communications on our platform are secured through SSL (Secure Socket Layer) encryption. All information related to financial transactions is stored in accordance with the highest security standards.

Section 11

Intellectual Property

All content on the dxwin website — including logos, designs, text, graphics, software code, and databases — is intellectual property owned by or licensed to dxwin.

11.1 Prohibited Uses

The following activities are strictly prohibited:

Copying, redistributing, or modifying any content of dxwin.
Using dxwin's trademarks or logos without authorisation.
Using any part of the website for commercial purposes.
Attempting reverse engineering or recovery of source code.

11.2 Permitted Use

Use of the website for personal and non-commercial purposes is permitted. Any other use requires written authorisation.

Section 12

Limitation of Liability

12.1 Service Availability

dxwin strives to provide the highest quality of service. However, the service may be temporarily unavailable due to technical issues, maintenance, or unforeseen circumstances. dxwin will not be held liable for any losses arising from such situations.

12.2 Gaming Losses

dxwin is not responsible for any financial losses incurred through gaming. Gaming is inherently risky and both winning and losing are possible. Members are advised to play responsibly.

12.3 Third-Party Software

dxwin's liability for faults in third-party game software or payment gateways used on the platform is limited. However, we work with the relevant providers to resolve all issues promptly.

Section 13

Changes to Terms and Conditions

dxwin reserves the right to change, amend, or update these Terms and Conditions at any time. In the case of significant changes, members will be notified in advance at their registered email address and/or through the platform.

13.1 Process for Changes Taking Effect

At least 7 days' notice will be given before significant changes take effect.
In emergency situations (security, legal obligations), changes may take effect immediately.
Continued use of the platform after changes have been made will be considered acceptance of the new Terms and Conditions.

The latest version of these Terms and Conditions will always be available on this page. You can check the "Effective Date" at the top of the page to see which version currently applies.

Section 14

Dispute Resolution

14.1 How to Submit a Complaint

In the event of a dispute or complaint, please contact us directly in the first instance. Our support team is available in Bengali via 24/7 live chat. Written complaints can be sent to [email protected].

14.2 Resolution Timeframe

We aim to resolve all complaints within a maximum of 7 business days. More time may be required for complex matters, and you will be informed accordingly.

14.3 Final Decision

The decision issued by dxwin following an investigation will be considered final. For the resolution of any dispute, the logs and records held on the platform's servers will be considered the definitive evidence.

Section 15

Contact and Support

If you have any questions or comments about these Terms and Conditions, please contact us:

Live Chat: Available 24/7 with support in Bengali.
Email: [email protected]
Service Hours: 24 hours a day, 7 days a week (BST, UTC+6).

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming Policy.

These Terms and Conditions were last updated on 1 January 2026. By agreeing to these Terms and Conditions, you confirm that you are 21 years of age or older and have accepted all terms.

21+ | For Adults Only

dxwin Terms and Conditions

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